Funeral Services Wollongong

A funeral service pays special tribute to a person’s life. Among its purposes, it helps us to acknowledge loss, remember life and activate support during this naturally difficult time.

Here at Personal Farewells we are committed to supporting our clients and helping them during their grieving process. We offer guidance, advice, and a personal touch at a time when they need it the most.

Who We Are

Personal Farewells is a funeral service that offers compassionate care with personalised attention. We have been in the industry for years and are a respected member of the community.

We offer personalised services with transparent prices. As such, we can give all our clients exactly what they need without any hidden costs or surprises, just peace of mind knowing everything has been planned for ahead of time.

Our funerals are conducted at crematoriums and cemeteries around greater Wollongong.

What We Do

We are committed to providing a personalised service that will celebrate the life of your loved one. Our team of caring professionals take time with our customers to go through all the details of the funeral arrangements, be they burial or cremation services at affordable prices. The services we provide include:

  • Service and Cremation
  • Graveside Burial
  • Service and Burial

We also offer personalised services in local clubs, parks, beaches, event halls and even at home; we are guided by you and your loved ones wishes.

Why Us

Here at Personal Farewells, we know that a farewell celebration is an emotional time for the entire family. That’s why our team will work with you to plan something meaningful looking after your needs every step of the way.

We are an independent business that operates along the following key principles.

Family Values

Personal Farewells is a family-owned company built on the principles of care, concern and support. We offer professional farewell services that match your needs during this difficult time.

We’re proudly 100% family owned and operated by Stephanie Kelly and family. Our concern is for the deceased and their grieving family, and we strive to provide you with a respectful service that matches your needs and budget.

Fully Tailored Services

As an independent family-owned funeral service, we understand that every person and situation is unique. That’s why our professional team will spend the time listening carefully so they can provide you with a fully tailored farewell ceremony that perfectly suits your needs. From transportation and ceremony details, to flowers and service books, we’ll look after you every step of the way.

Trust and Support

Personal Farewells understands the importance of support and empathy. We provide a single point of contact throughout our process, with 24/7 email or phone support to answer any questions you may have during this difficult time period.

Affordable Prices

As a family-owned funeral service, we’re driven by the needs of our clients and not commercial interests. We offer affordable options while providing high quality care at all times.

We offer a range of flexible quality service options with varying price points to help support our clients in their time of need.

Importance of a Funeral Director

Organising a funeral can be a daunting process. There can be so much to organise all during a highly emotional time.

Fortunately there’s a professional who will be your helping hand throughout the entire process, which is a Funeral Director. Their role is to arrange for care of the deceased, and offer guidance and support to families in their time of need.

If the funeral has not been pre-planned, then your funeral director can guide you through the funeral organisation process. They’ll help you make all the decisions, big or small, and then make sure everything runs as smoothly as possible.

Here at Personal Farewells we’re here to ease your burden at this most distressing time by taking on the practical aspects of arranging a funeral. We’re here to listen and guide you. We’ll provide you with all available options and offer personalised and affordable solutions to honour your loved one in a dignified and meaningful manner.

A funeral is a time to reflect on life past, and celebrate the lives of those we care about most.
It’s an opportunity to remember that special loved one, with a touching ceremony celebrating all that they have done.

Here at Personal Farewells we understand that you are facing a difficult time, and we want to make sure your loved one is remembered just as they wanted to be. We offer funeral services tailored towards meeting the individual needs of our clients with genuine compassion in an environment where they feel safe and secure.

Should you have any questions about any of our funeral services, don’t hesitate to contact us today.

Personal Farewells – Catering to Your Needs

Grieving the loss of a loved one is an inevitable part of life’s cycle, and when the time comes to bid farewell, finding a sympathetic and capable helping hand is crucial.
In the midst of sorrow, a reliable funeral director can be a guiding light, simplifying the complex process while organising a farewell in the spirit of the person you loved.

At Personal Farewells, we take pride in being there for our clients when they need us the most.
We’re based in the Heathcote area but are expanding our reach to cover the needs of our valued customers in the greater Wollongong area.

We’ve conducted many services in Wollongong and have developed partnerships with a number of local cemeteries and crematoriums, ensuring that every aspect of our service resonates with heartfelt sincerity and professionalism.

No matter where you are in your moment of parting, Personal Farewells is here to hold your hand and walk you through every step of the way, honouring those cherished final moments as you say your respected goodbyes.

Cater to the Local Area

A trusted funeral director is someone who understands the values, customs, and expectations of the community, making the planning process more personalised.

Personal Farewells proudly serves the Wollongong area, and our relationships with the residents are the heart of our business. Some of the many suburbs we serve include:

  • Bulli
  • Port Kembla
  • Kembla Grange
  • Wollongong
  • Dapto
  • Unanderra
  • Albion Park
  • Corrimal

Personal Farewells are proud to offer flexible and non-traditional service location options as well as traditional church and chapel services. Some of the beautiful spaces that are able to accommodate a full funeral service include;

  • City Beach Wollongong
  • Panorama House Bulli

 

Familiarity with Local Cemetery/Crematoriums

Knowing the best locations for your needs can alleviate additional stress during the planning process.

Our directors have previously worked with the local cemeteries and crematoriums, ensuring a smooth transition from a memorable ceremony to the dignified final resting place.
Some of the local Cemetery/ Crematoriums we collaborate with include:

  • Wollongong Lawn Cemetery
  • Lakeside Memorial Park
  • Helensburgh Cemetery
  • Scarborough Cemetery

 

At Personal Farewells, we’re not just a service, we’re here as your confidants and friends when you need us the most. Wherever you need us in Wollongong, we’ll help you navigate goodbyes with grace and respect.

We get that farewells are personal, which is why we’re dedicated to giving you caring and attentive support every step of the way. Partner with us, and let’s create a farewell that truly honours and celebrates the unique life you’re remembering.

 

Google Customer Reviews

Personal Farewells - Funeral Home, Funeral Directors & Funerals Servicing Sutherland Shire & Wollongong
Excellent
4.9
Stephanie and her team were absolutely amazing - empathetic, and responsive to our needs. From meeting with us to determine our wishes, to finding for us an excellent celebrant, our family cannot recommend Personal Farewells highly enough. The funeral itself went like clockwork and the memorial video and order of service brochure were brilliant. Friendly, compassionate, professional and polished. Thank you Stephanie!
We were able to have a smooth running service, with the whole family very happy with everything that was provided by Stephanie and the team at Personal Farewells. We were put at ease immediately upon meeting her. The flowers, service and all other requirements were easily met with wonderful recommendations. While it isn't a service, we hope to use again for a number of years, we would happily recommend them to others going through this event.
I would like to highly recommend Personal Farewells for the caring and professional service offered to my family on the death of our Mother. Under Stephanie’s guidance we were able to plan a wonderful farewell at a difficult time. Stephanie’s ability to accommodate the wishes of family members was gracious and she went above and beyond what we expected. The casket, flowers and the Order of Service were beautifully presented on the day of the service and Stephanie was there to make the whole process run smoothly.The name of the company really does epitomise the type of service offered. It is a small family business and Personal Farewells engages with you on a personal level every step of the way.
Stephanie came highly recommended through a close family friend, not only was she so amazingly helpful and heartfelt, she made the whole funeral process so seamless. She went above and beyond to create a truly memorable tribute. Instantly you could feel her warmth and no question or request was too much- regardless of time or day. I could not recommend her enough. It takes a special person to be able to deliver such a personal experience in such an unbelievably heartbreaking time. Thank you Steph and Personal Farewells.
A recommendation means everything, especially when seeking support with big life challenges and to that end Stephanie and her team are at all times attentive, calm and caring.Thankyou Stephanie for being so prompt and obliging when supporting Susan and myself organise our Mother's service.Kind Regards Graeme Hadenham
I highly recommend Stephanie and Personal farewells .What a beautiful , empathetic angel that guided me through a very sad and stressful time .From my first email to my last call to the most beautiful service with touches of love and magic that have never been offered by others .I choose personal farewells because of their stand out reviews that are so well deserved .Honestly you will not be disappointed with the way and above service , communication, care.I highly recommend the beautiful doves and Stephanie will be there to gently guide you through your sad and difficult time .Thankyou so much for a beautiful farewell for mum 🕊️🤍
Response from the owner: Dea Nicole,Thank you so much for your beautiful kind words of thanks. It was an honour to support you during this sad time and provide a beautiful farewell for your mum that was honouring her wishes. Thinking of you xxWarm regards,Stephanie
The whole experience from first contact to final stage was excellent, professional and dignified. Thank you, Stephanie, for helping to realise our father’s final wishes. We highly recommend Personal Farewells.
Arranging a funeral at short notice seemed a daunting task, but with Stephanie's guidance all the details came together quickly and we were able organise a service with personal touches that was what we wanted. The photos were easy to upload and there was no problem with my choice of songs to be played during the service.
Response from the owner: Dear Patricia,Thank you for your kind feedback and allowing Personal Farewells to be there to support you and the family during this difficult time. Thinking of you all.Warm regards,Stephanie
Stephanie was recommended to me at the time that our dear Dad moved to palliative care and his care facility asked us to nominate a funeral director. It was so confronting. However, my very first conversation with Stephanie put me at ease and she answered all of my questions thoughtfully and compassionately. When our Dad passed away I was so relieved to know that Stephanie was going to support us. She was gentle, reassuring, highly professional and understood that we wanted a celebration of Dads life. We never felt pressured and Stephanie went out of her way to ensure that everything went smoothly. Not only did she check in with us regularly about the details of the funeral, but she also spent time checking in on us to see how we were travelling.The funeral was absolutely beautiful - a fitting tribute to an extraordinary man. As many other people have mentioned - Stephanie is genuine and kind. It is often the little things that speak volumes about a person. For example, when Stephanie collected the garments that Dad would wear we noticed how carefully she placed them in her car. This care and respect was shown by all of the staff who we interacted with at personal farewells. Not only was our Father treated with the utmost respect and dignity, our whole family was well supported during this very difficult time. We are truly grateful and would not hesitate in recommending Personal Farewells to others.
Response from the owner: Dear Janet,Thank you so much for your beautiful words of thanks. It was such special farewell assisting with arranging your dad's celebration of life, and I am forever grateful that you entrusted Personal Farewells to be there for you all. A truely memorable man with a family who loved his dearly, and I am thankful to have been there to support you all with making his farewell the amazing celebration that he deserved.Please send my best to your mum and your siblings.Warmest regards,Stephanie
When you are faced with a sudden and painful loss, you need to have someone who genuinely and gently moves you to a Farewell frame of mind. Last thing anyone needs at that point in time is a corporate way of selling a funeral service. Stephanie is an amazing soul who was destined to be in this role, the value and honour was everything a grieving son could have hoped and needed. I would highly recommend Stephanie and Personal Farewells staff. I would say just go and meet Stephanie you'll know immediately Personal Farewells are above excellent.
Response from the owner: Dear Michael,I appreciate your kind words of thanks and providing this thoughtful review of our farewell services. Thank you for allowing Personal Farewells to be there to support you and the family during this difficult time.Warm regards,Stephanie
We cannot recommend Stephanie from Personal Farewells enough for her expertise in organising my brother's funeral during such a traumatic time. Stephanie was recommended to us, and from our very first conversation we knew we had found the right person who would effectively guide us in arranging a memorial service that my brother so richly deserved. Stephanie is warm, empathetic and very efficient - nothing was too much trouble. Thank you so much Stephanie and to your team for your professionalism, support and genuine care in making our highly emotional situation bearable.
Response from the owner: Dear Petra,Thank you for your beautiful words of thanks. I am grateful to have been able to support you and your mum during this very difficult time, and provide a farewell that was fitting for your brother. I hope that you and the family are all doing well.Take care,Warm regards,Stephanie
We cannot speak highly enough of Stephanie and Personal Farewells. Her warmth, empathy, understanding and guidance helped us plan the perfect farewell for our husband and dad. His passing was very sudden and unexpected yet her gentle nature and professionalism gave us a sense of calm and reassurance during what was a traumatic time for our family. From our first meeting, we knew Personal Farewells was not only a business name but the very nature of Stephanie. Her ability to understand someone's life, to ensure they have the most perfect and fitting farewell is amazing. Stephanie'shelp, support and follow up both during the planning of the service and afterwards meant so much and we cannot thank her enough for helping us have positive memories of what was the most difficult time of our life.
Response from the owner: Dear Michelle,I sincerely appreciate your thoughtful and kind words. It was a true honour to be there for you all and arrange a celebration of life for such an amazing man. The strength you have is so admired, and I am thankful to have supported you in arranging a farewell that was reflective of your wonderful husbands life. Please send my best to the rest of the family.Take care,Warmest regards,Stephanie
We are so grateful that we chose Personal Farewells which is local and family run. Stephanie has been amazing, professional, kind, compassionate and so so helpful.We cannot speak more highly of the personal and special service provided by Stephanie and Personal Farewells and highly recommend them.Thank you Stephanie!
Response from the owner: Dear Sue,Thank you so much for your kind words of thanks and for choosing Personal Farewells to assist with the farewell of your mum. Thinking of you and the family.Take care.Warm regards,Stephanie
We are very happy to send this review, along with our sincere thanks to Stephanie and her colleagues at Personal Farewells.Her professionalism and genuine kindness was exceptional, and nothing was missed in preparing for our dear mother's funeral.Every aspect of the ceremony was covered and things were explained clearly to us when we had questions.My family and I would have no hesitation in recommending Personal Farewells to anyone looking to give their loved one a caring and thoughtful farewell.
Response from the owner: Dear Allan, I sincerely appreciate you taking the time to provide this generous feedback about your mum's farewell. It was an honour to be there to support you and your family during this difficult time and provide personalised farewell that was celebrating the life of a wonderful woman who will be missed by you all. Take care,Warm regards,Stephanie
It is with deepest appreciation that I write this review for Personal Farwell Funerals. Stephanie Kelly, Farewell Director, ensured everything was organised efficiently and with the attention to detail and thoughtfulness that can only be found in a family-run business that places its clients at the center of everything they do. Always courteous and professional, Stephanie took the time to listen and understand what we wanted to express and the atmosphere we wanted to create to honour our loved one, and then caringly guided our thinking so that our wishes were realised. From the moment we met Stephanie we knew she was the best person to entrust with our loved one’s funeral. and she went above and beyond our expectations.I hope this review serves to both thank Stephanie and Personal Farewells for standing beside our family at one of the most difficult times of our lives and provides others the opportunity to benefit from the service and care of this highly professional and independently run family business.
Response from the owner: Dear Isis,Thank you for taking the time to provide this beautiful feedback about your Mum's farewell. It was a beautiful personalised service honouring a very special person in your life.Thinking of you all.Warm regards,Stephanie
After the loss of my beautiful Mum I wanted to go with a small family run funeral Directors business .Personal Farewells didn't disappoint, Stephanie took care of what was needed and I could get in contact and ask her anything I needed. In those hard times it's so important . I would recommendPersonal Farewells.🌻
Response from the owner: Thank you for kind words Sandra. I hope you and your family are all well. Take care,Stephanie
Our friend referred Stephanie to us after her own father passed away. We were grateful to have Stephanie's help during the difficult time after my mother-in-law's passed. She is a very compassionate, kind and helpful funeral director. She was generous with her time and explained the entire process to us. Her personal touch and care really meant a lot to us. We highly recommend Stephanie to anyone who is looking for an excellent funeral director. Thank you so much, Steph!
Response from the owner: Dear Dean,Thank you so much for taking the time to provide feedback about our services. It was an honour to be there to support your family during this difficult time and provide a service that was fitting for your mother-in-law.Thinking of you and your family.All the best.Warm regards,Stephanie
Stephanie arranged our Mother's funeral. We couldn't be happier that we chose Stephanie/ Personal Farewells it was one of the best decisions we made in a difficult time. Stephanie was professional and caring, she was genuine and authentic professionally and personally. She made the process easy and comfortable , she is experienced and knowledgeable and responded to us kindly and promptly. She made great suggestions and everyone at the service loved the finishing touches of Personal Farewells eg beautiful visual tribute, lovely quality printed service booklets. Thank you Stephanie for making our Mum's farewell an extra special event.
Response from the owner: Dear Kathy and Caroline, Thank you so much for your beautiful kind words of thanks. We sincerely appreciate the feedback and were grateful to be part of your mums beautiful farewell. It truely was a special service for a very special woman. Thinking of you both, take care.Warm regards,Stephanie
Stephanie was a standout choice for us. From seeing the 5 star reviews we totally understand why she deserves every one. It was such wonderful experience to have contact with the one person from our initial enquiry through to the conclusion of the service. The whole experience was made that much more special by Stephanies caring and gental nature. This is a small business and it was a personal touch. We could not offer any area for improvement because it was just perfect! Could not fault one thing. Thank you Stephanie. x
Response from the owner: Dear Joanne and family, thank you so much for your generous and kind words of thanks. Thank you for allowing my team and I to be there to support you all during this difficult time. It was a beautiful farewell for a very loved man. Thinking of you all.Warm regards,Stephanie
Our family was very happy with the attention to detail and honest sincerity that Stephanie showed us in planning for our Mum's funeral, while we were still in a state of shock at her passing. Everyone said after the funeral it was a beautiful ceremony, and we feel we gave her the best possible goodbye 'until we meet again'. Stephanie is a wonderful person for whom nothing is too much trouble. Personal Farewells is highly recommended.
Response from the owner: Dear Michele,Thank you for taking the time to provide this kind feedback about our services. Thank you for entrusting Personal Farewells to arrange a special farewell for your mum. Take care.Warmest regards,Stephanie
Stephanie from Personal Farewells led us through the process gently & expertly, providing a beautiful, simple Memorial Service for our husband & father. Everything was better than I could have wished. I highly recommend both Personal Farewells & their celebrant Jacqueline Dee.
Stephanie is the person you want for your loved ones service. Amazing, calm, kind and compassionate.Stephanie an absolute professional with our planning and was a clam face in a highly emotional time.I can’t recommend her enough. Your loved one is in good hands.
Response from the owner: Dear Shayne,Thank you for your kind feedback and words of thanks. Thank you for entrusting Personal Farewells to support you and your family during this difficult time. It was a special service for a very honourable man.Take care,Stephanie
Plunged into the unfamiliar territory of organising a funeral service for our father, my sister and I felt immediately at ease after contacting Stefanie. She was extremely professional and empathetic. She gave us excellent guidance and encouraged us to express our wishes with regards to the service and happily encorporated our ideas. With Stefanie's help we had a lovely funeral for our father. Thank you Stefanie and Personal Farewells.
After the sudden passing of my father I was very shaken with grief & left heart broken.Among all the confusion & unsure what to do first, I reached out & made the difficult phone call to Stephanie.From the moment Stephanie answered my call she has been nothing but compassionate, caring and her gentle nature during this extremely stressful time.Once myself & my family had arranged to meet with Stephanie to start planning dads Service it was very clear we had to use personal farewells. We all smiled at each other outside the office and said‘ yes ‘ we have found our lady!Stephanie constantly kept in contact with me along the way, helped me with dads visual slideshow presentation ( which I had no idea how to do) , the order of service Card & organising the flowers and the memorabilia for Dads Memorial table. Everything was stress- free and just went so smoothly. The service was so beautiful, dad would have been really impressed. I cant recommend Stephanie highly enough.Stephanie definitely takes the added pressure away and knows exactly what she is doing.Because personal farewells are family owned and operated with their clear honest pricing we could give dad the send off he so deserves not worrying about financials in a time filled with sadness & grief.From the bottom of my heart Stephanie myself & my family want to Thankyou for your ongoing support before, during and after Dads Service you have been truly amazing. We will reach out to you again in the future x
Stephanie was a breath of fresh air at a difficult time. She was understanding, helpful and kind. We didn't know where to start and she guided us smoothly through the entire process. I think the name of her business is perfect - it felt personal, every step of the way. Thank you Stephanie. We're so glad we stumbled across you.
Stephanie was wonderful right from our first meeting. 
She was incredibly empathic, professional, and supportive in all aspects of our mum’s funeral. Highly recommend.
Wonderful and empathetic: first class.Stephanie organised my mother's recent funeral. She immediately made us feel at ease and went out of her way to help us with everything… nothing was too much trouble. Stephanie showed great warmth, empathy and professionalism and thanks to her the funeral was lovely – exactly as Mum would have wanted it.Stephanie truly cares, and it shows. We cannot thank her enough.
I recently engaged Stephanie to assist with the funeral arrangements for my father. From our first phone call through to the funeral itself, she was a reassuring guide in this difficult process. Stephanie went out of her way to make things easier for my family in a myriad of different ways and we found her to be caring, professional, hardworking and reliable. Stephanie managed a very tight timeframe extremely well and she and her team were an inobtrusive and supportive presence on the day of the funeral. Everything went exactly to plan and I know that my father would have been so pleased with his final farewell.
We used Personal Farewells to arrange my Dad’s funeral, which was a beautiful and fitting tribute and a wonderful celebration of his life. I would highly recommend Personal Farewells, as they make this painful process so much easier. Stephanie is an absolute delight, and her team of suppliers were brilliant to work with as they guided and supported us during a very difficult time. They were compassionate, thoughtful and fully transparent with pricing and service.
It is always a pleasure to see #personal funerals providing the ultimate of attention to detail. Accompanied with the personal service that I have observed.
I cannot speak highly enough about this company. Stephanie was my first contact. She was so caring and helpful. Nothing requested was too much trouble. Stephanie was so patient and never too busy to answer questions, help with arrangements for our farewell for our father and let us have our final goodbye.I have no hesitation in recommending Personal Farewells. I hope you get to meet Stephanie. She is a very special person.
We had Stephanie at Personal Farewells recommended to us through a friend of a friend & we are extremely glad that we did. Stephanie was warm, empathetic & supportive throughout the whole funeral planning process & on the day of the service. She was extremely efficient & in constant communication with us. Every one of my (numerous) calls & emails was responded to almost immediately. The funeral service was flawless & was everything we could have hoped for in making it a beautiful celebration of my Mum’s life. Stephanie ensured that an incredibly difficult time was made as easy as it could be in regards to planning & organisation. We will be forever grateful that Stephanie was recommended us & that we used Personal Farewells.
Stephanie was warm, welcoming and professional throughout the whole process. She was available, helpful and delivered on all agreements. She made a very difficult process that would be hard to navigate at the best of times, achievable. Her presence and assistance reassured us that all would go well and it did.
I first contacted Personal Farewells after reading their glowing reviews and I liked the fact that they were a family owned independent service who showed their costs upfront.Planning my dear mum’s funeral seemed a bit daunting but after talking to Stephanie I felt calmer and more confident that I could give her the farewell she deserved.On arrival at their premises we were greeted by Stephanie with warmth, compassion and respect, she showed a genuine interest in hearing about my mother’s life.Stephanie helped us create a beautiful service and went out of her way to help my daughter with the slide show when we experienced technical difficulties.On the day of my mother’s funeral Stephanie was a reassuring presence and co-ordinated everything perfectly.We are so happy we chose Personal Farewells.. Thanks again Stephanie and your team.
Genuinely difficult to imagine what Stephanie and her team could’ve done better to make the event more special and beautiful than it was. Not an easy time for the family, hence having Steph in your corner, who provides a perfect mix of empathy and compassion, coupled with being a highly effective and seasoned operator is absolutely priceless. Everything you did is much appreciated; thank you!
Personal Farewells were excellent. Stephanie was very helpful in such a stressful time. She had great communication and ideas as we weren't having a traditional funeral. She followed everything right through to the end.
From our first chat Stephanie was amazing. Organising a funeral is never easy and being interstate even more difficult. Stephanie was always responsive, went above and beyond (viewed a venue for me before I hadn’t yet engaged her), met me on a weekend when I flew in and really listened to who my dad was. She helped gently guide me, was respectful and had great ideas on incorporating my dads many quirks! Stephanie also matched me with the perfect celebrant to run the service (Sharon Swinbourne). I am truly thankful for the amazing efforts and take a lot of comfort from that day in June knowing that my dad would have truly loved his own celebration! Thank you again Stephanie 😊
Stephanie and all of her staff at Personal Farewells were wonderful throughout the entire process for two recent family funerals, we did not have any worries as we new we were in caring hands. They are extremely empathic and well organised, we cannot recommend Personal Farewells more highly.
I cannot thank you enough Stephanie for your genuine kindness and help through this difficult time 🤗
Highly recommend Personal Farewells. Stephanie was wonderful and looked after all our needs when we lost our precious Mum. Can’t thank her and Personal Farewells enough.
Stephanie and her team provided a first-rate farewell for my Mother at the Audley Dance Hall recently. Steph is a pleasure to deal with, kind, compassionate and very thorough, nothing was too much trouble. Highly recommend.
My mother passed away in February, 2022. Personal Farewells did a sterling job in guiding and helping us through everything that had to be done. They also put us in contact with a wonderful celebrant who helped us organise a memorial service.
Our dear mother passed away last week and during a very emotional and highly vulnerable period Stephanie and her team were exceptional! She walked us through the entire process. Not only did she come to our house to discuss the arrangements on a Sunday, she handled everything including catering. She was in contact continuously - and on the very rare occasion I had a question she responded very quickly either via email, text or phone.Personal Farewells customer service is second to none. Irrespective what we needed we never ever felt rushed. Mandy’s, Stephanie’s and Corey’s genuineness came through in spades!If I could give a higher rating, I would! Such a lovely, caring, warm, professional and genuinely empathetic team of people. Thank you Stephanie and your entire team, for making a very challenging and highly emotional situation not only manageable but very, very beautiful!!
Thank you so much Stephanie for making our Mum's funeral last Friday so special. You couldn't be more professional yet still be so caring.Nothing was too much trouble .
Personal Funerals were amazing. From the first phone call with Stephanie everything went smoothly with my Dad’s funeral. She helped us in every step without being intrusive, she listened and guided us to give the funeral Dad would of wanted. Stephanie put us in touch with a beautiful celebrant Sharon Swanbourne who also listened to us and endless stories about Dad so much I have had many people who were at the funeral or watched it ask if Stephanie or Sharon were family friends as they made it so personal. If I could give 10 stars rating I would. Karan Rogers
Response from the owner: Dear Karan, thank you so much for these beautiful words of thanks. It was such an honour to be there for you and your family during this difficult time. Sharon is amazing and conducts such personalised farewells, and this is why we love her!Thank you again and take care.Warm regards,Stephanie & the Personal Farewells family
Response from the owner: Thank you kindly for your review Peter.
I would like to say a huge thankyou to Personal Farewells after the wonderful send off they provided for my sister last week, Thankyou so much Stephanine you went above & beyong, you and your team were very professional and compassionate.Would highly recommend.
Response from the owner: Dear Kelly-lee, thank you for your kind words of thanks. It was a beautiful farewell for your sister and we sincerely appreciate you choosing Personal Farewells to help guide and support you to say goodbye.Take care.Warmest regards,Stephanie & the Personal Farewells Family
We were completely satisfied with Stephanie and her team from Personal Farewells. Highly recommended and happy to provide further feedback should anyone like to reach out.
Response from the owner: Dear Michael, thank you for your kind words of thanks. It was a privilege to be there to support you and your family during this difficult time, and arrange a farewell that was honouring your loved ones wishes.Take care.Warmest regards,Stephanie & the Personal Farewells family

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